30 YEARS OF SINTAL

In 1991, we established a company offering a full variety of security services, solutions, and strategies for the protection of people and property. A clear and straightforward aim from the very beginning, “to provide our clients with reliable security services of the very best quality,” led to the company’s success.

Today the company Sintal is the biggest security corporation in the country and the only one to provide security services throughout Slovenia. The company’s simple guiding principle is, “Your safety is our concern, ” and fully considers the requests and suggestions of our clients.

All the company’s efforts are being directed into the most recent technology-based  security trends. Moreover, our expertise and experience allow us to implement and develop highly demanding systems for the security of persons and assets.

Key Company Indicators

(On the 1st January 2021)

  • More than 1,900 employees
  • Company turnover 58,8 MM EUR (in 2020)
  • More than 18,300 premises guarded with mobile patrols
  • Physical security provided at 620 locations
  • Company’s automotive fleet comprised of more than 360 vehicles
  • More than 1,150 burglars caught and prevented numerous cases of fire, floods, and other cases of potential disasters.

Quality Factors

Sintal is the biggest security corporation in Slovenia and the only one with:

  • full national coverage without subcontractors,
  • their own development department who create innovative security solutions,
  • two certified monitoring and alarm receiving centres (security operations
    centres) that belong to the company and are in accordance with Slovene legislation,
  • it’s own private and independent radio communications which operate across the entire Slovenian territory.

Our quality criteria is higher than those required by law as we:

  • Were the first in the country to obtain all licenses required by the Private Security Act, and we independently provide services in accordance with international standards.
  • Hold the quality certificate ISO 9001 demonstrating the quality of all our security services since 1997.
  • Have been publishing the only professional security magazine in Slovenia, running since 1998.
  • Actively contribute towards the progress of the private security field in Slovenia as a member of the Chamber for the Development of Slovenian Private Security.
  • Analytically monitor our business with balanced scorecards which complement financial measures with regards to operational measures on customer satisfaction, internal processes, and improvement activities.

SECURITY SYSTEMS AND SERVICES

The security situation and needs of our clients are constantly changing. We adapt our services accordingly. The main guiding principle has been the same since establishing the company: to provide effective security with professionally trained security personnel who use the latest security technology.

SECURITY SYSTEMS DESIGN, INSTALLATION AND MAINTENANCE

Our engineers have great experience and expertise and make complex systems using a wide variety of electronic security solutions:

  • Alarm transmission systems
  • Burglar alarm systems
  • Fire prevention systems
  • Video surveillance systems
  • Access control systems
  • Alarm systems to avoid robberies
  • Warning systems for dangerous exhaust gases
    and liquids emissions
  • Warning systems for industrial alarms
  • Central control systems
  • Systems for mechanical protection
  • Radio communications systems

After the planning phase for security devices compliant with European safety regulations, our authorised engineers install the systems and can later on perform regular, around the clock service maintenance.

ALARM INTERVENTION

Alarm messages from technically protected facilities are received by Sintal’s security operations centres and are then immediately forwarded to mobile patrols for intervention. Mobile patrols rapidly respond to incident reports and emergency calls in accordance with predefined procedures. Mobile patrols operate 24 hours a day and, in addition to having a nationwide presence, their geographical proximity and local knowledge are decisive factors for their successful handling of alarm events.

Alarm intervention is the most common form of property protection because:

  • It presents a cost effective solution compared to exclusively using physical guards.
  • It provides excellent property protection at a high technological level.
  • Management of the security system is in the hands of the client.

PHYSICAL SECURITY

Physical security includes the implementation of security tasks in a protected area, which are performed in accordance with the Private Security Act. Security plans are prepared in co-operation with the client. Security guards must know the facility in which they work. It is also important that they are friendly, helpful, and presentable.

Depending on the method of implementation, the most common forms of physical security are:

  • Reception services
  • Retail security
  • Financial institution guards
  • Industrial facility guards
  • Protection of health institution
  • Educational institution guards
  • Mobile patrol

Our security guards are professionally trained to take effective action in different situations, are well dressed in uniforms, and can be armed if the security threat level is high. Depending on customer need, guards with basic computer skills, foreign languages, training for X-ray operation, or firefighting services are available.

FIRE PROTECTION SERVICES

Fire protection services prevent fire outbreaks using the advantages of both fire systems and security mobile patrols. Fire systems send incident reports to the security operations centre, and in the case of alarm message security, mobile patrols rapidly respond.

Facilities can be fire protected solely by the fire protection contractor who provides measures specified in the Fire Protection Plan and Fire Protection Rules. The protection of buildings that are more endangered by fire is carried out by a 24-hour presence of trained security guards.

CASH AND VALUABLES IN TRANSIT

Transport and protection of cash and other valuables is performed by our armed and uniformed security guards, who have undergone specialised training to meet high industry standards and act in compliance with the Private Security Act.

We use sophisticated armoured vehicles equipped with interlocking and immobilising systems. Security operations centres constantly monitor the location of vehicles via satellite tracking and simultaneously, regularly, and directly communicate with the guards in vehicles. Security bags are tracked each step of the way and are securely monitored.

For cash transit, we also offer smart safes which are located at the client’s premises and connected to the bank. They can perform money counting as well as immediate transfers to the client’s bank account. They report when they are full, and their contents are taken to the bank by our security guards.

GUARDING OF PUBLIC EVENTS

In 30 years of event security, we have gained rich experience and knowledge with which we are able to ensure safe implementation of all types of events and thus contribute to the well-being of participants.

We offer implementation of comprehensive and high-quality security services to event organisers in the entire territory of Slovenia from consulting during event planning, to the preparation of a security plan and final implementation of security.

PERSONAL SECURITY

Our bodyguards provide personal security services in accordance with the highest standards of personal protection. They have a bodyguard and a safe driving license, are licensed to carry weapons, and have completed specialised training in protecting people and their property against various attacks, fire, and possible accidents. They take regular care of their psychological and physical abilities. Unlike uniformed security guards, they can perform their work in civilian clothes and thus do not attract attention in their surroundings.

ELEVATOR RESCUE

The Elevator Safety Act prescribes the conditions and procedures for rescuing persons trapped in an elevator.

At Sintal, we have trained mobile patrols to carry out rescues from elevators throughout Slovenia. Our patrols can intervene in emergency calls 24 hours a day. Rescues from lifts on physically protected facilities may also be performed by our security guards in their protected area as part of their regular tasks.

HEALTH AND SAFETY AT WORK

Employers have a legal obligation to ensure health and safety in the work place, including the prevention of occupational hazards and the training and informing of workers. Our skilled engineers perform professional assignments to ensure healthy work environments and the safety of workers in accordance to the Occupational Safety and Health Act. We help our clients provide their employees with a healthy working environment and comply with demanding Slovenian legislation.

FIRE SAFETY

Every employer is obliged to ensure the protection of people, property, and the environment from the occurrence of fire with appropriate organisation and necessary resources. Our experts perform fire protection tasks to prevent damage due to fire risks in accordance with the Fire Protection Act.

We perform mobile services with fire extinguishers and hydrants in specially equipped vehicles. This approach is faster than transporting fire equipment to the service centre, it reduces mistakes made by unintentional replacement of fire extinguishers, the client has a direct insight in the process, and the fire safety of the building is not reduced at any time.

BUILDING MANAGEMENT

Good building management must preserve or even increase the value of the building, ensure uninterrupted operations, as well as divide incurred operating costs among users of the building according to agreed criteria.

We have the skills to perform all services regarding compound and premises management and maintenance:

  • Ongoing building and device maintenance
  • Landscape management
  • Unpleasant and harmful emissions prevention
  • Physical and technical security
  • Cleaning services
  • Occupational safety services
  • Contractors and construction supervision and handling of complaints.